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COVID-19

Across the globe, it is evident that the social, operational and economic challenges the public and private sectors are facing due to COVID-19 will be continuing for many months to come.

As Prominence continues to work as a trusted advisor in resolving critical business problems for our clients, we have been gaining important insights on how we can best support organisations in overcoming the shockwaves of COVID-19 and to ‘reshape’ a clear pathway towards successful recovery and reform.

Prominence has formed a multidiscipined COVID-19 Advisory group, hand-picked from our senior team of specialist consultants to support clients through this critical period.

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SERVICES:
All services
INDUSTRY:
All sectors

Communications

COVID-19 is deeply shifting the ways in which we live, work and do business. The demand on business leaders, executives, and board members to effectively communicate with their employees, customers, investors, and stakeholders has never been so high, or so critical. Our dedicated COVID-19 Advisory team are here to support you in assessing and reshaping your marketing and communications plan, to develop the necessary frameworks for effective communication (internally and externally), and to ensure your organisation is always leading with clear, transparent and timely communications. "No longer are leaders just running a business; they are now running a virtual community where clear, regular and effective communication with employees, customers, investors and stakeholders is critical to its success." Leanne Ryan, Managing Director of Prominence Consulting Our tailored COVID-19 Communications services include: Communications Planning: During times of uncertainty, it is critical for organisations to establish clear, consistent, and transparent lines of communications with employees, customers, investors, and stakeholders. Using our proven and robust planning process, work with our Advisory team in assessing and reshaping your objectives for communication and outreach, and establish a clear COVID-19 Communications Plan to ensure you are consistently crafting the right messages, targeting the right people, at the right time using the most effective online and offline channels. Communication Plan Implementation: Work with our Advisory team to ensure effective implementation of your Communications Plan. Our 16+ years of operations has given us the experience as well as the know-how to deliver integrated communications campaigns that are on-message and support your business objectives. We will work with you to effectively implement your COVID-19 communication initiatives with impact, ensuring you keep your employees, customers, investors, and stakeholders feeling engaged, informed and performing. Leadership Communications Development: During a crisis like COVID-19, people look to leaders for confidence, care and compassion in navigating the company into the future. Through our tailored leadership development programs, we equip leaders with a range of skills and techniques to ensure they are connecting with your people effectively with a focus on establishing trust, confidence, and commitment. Media and Presentation Training: Work with our media training experts to prepare you and your leadership team for the full spectrum of COVID-19 issues and scenarios. We will equip you with skills to effectively communicate complex messages, and to deliver live or pre-recorded presentations with confidence, including: media interviews, webinar presentations, podcasts, video announcements, streamed events and more. Our team of media training experts are also backed by our sector experts, which gives our training programs a unique edge for Senior Managers and Executives in specialised appointments, departments, or industries. Investor Relations: With COVID-19 comes unpredictability and uncertainty. Organisations must remain agile in their communication with shareholders and strive to be appropriately transparent. Work with our experts to develop an action plan to improve investor and shareholder communication and confidence, including revised reporting arrangements and frameworks. Marketing: Using our proven framework to assess the political, economic, social, and technological (PEST) landscape, work with our team to evaluate, reshape and affirm your organisation's unique position and value proposition for today's and tomorrow's marketplace. Consider the 'new' behaviours, needs and wants of your customers and realign your marketing initiatives to ensure you are delivering results-driven campaigns, to the right people, at the right time using the most effective channels. All our services have been designed for face-to-face and remote delivery. COVID-19 Initial Diagnostic Review Package We recognise that some organisations may benefit from a baseline organisational assessment to help them better understand which key areas require focused support. Prominence is offering an initial COVID-19 Diagnostic Review Package where our dedicated team will collaborate with you and your team to benchmark your organisation's response across a broad range of areas including, but not limited to: strategic response and recovery planning workforce planning and restructuring communications health and well-being strategic partnerships supply chains.

SERVICE:
All services
INDUSTRY:
All sectors

Communications

COVID-19 is deeply shifting the ways in which we live, work and do business. The demand on business leaders, executives, and board members to effectively communicate with their employees, customers, investors, and stakeholders has never been so high, or so critical. Our dedicated COVID-19 Advisory team are here to support you in assessing and reshaping your marketing and communications plan, to develop the necessary frameworks for effective communication (internally and externally), and to ensure your organisation is always leading with clear, transparent and timely communications. "No longer are leaders just running a business; they are now running a virtual community where clear, regular and effective communication with employees, customers, investors and stakeholders is critical to its success." Leanne Ryan, Managing Director of Prominence Consulting Our tailored COVID-19 Communications services include: Communications Planning: During times of uncertainty, it is critical for organisations to establish clear, consistent, and transparent lines of communications with employees, customers, investors, and stakeholders. Using our proven and robust planning process, work with our Advisory team in assessing and reshaping your objectives for communication and outreach, and establish a clear COVID-19 Communications Plan to ensure you are consistently crafting the right messages, targeting the right people, at the right time using the most effective online and offline channels. Communication Plan Implementation: Work with our Advisory team to ensure effective implementation of your Communications Plan. Our 16+ years of operations has given us the experience as well as the know-how to deliver integrated communications campaigns that are on-message and support your business objectives. We will work with you to effectively implement your COVID-19 communication initiatives with impact, ensuring you keep your employees, customers, investors, and stakeholders feeling engaged, informed and performing. Leadership Communications Development: During a crisis like COVID-19, people look to leaders for confidence, care and compassion in navigating the company into the future. Through our tailored leadership development programs, we equip leaders with a range of skills and techniques to ensure they are connecting with your people effectively with a focus on establishing trust, confidence, and commitment. Media and Presentation Training: Work with our media training experts to prepare you and your leadership team for the full spectrum of COVID-19 issues and scenarios. We will equip you with skills to effectively communicate complex messages, and to deliver live or pre-recorded presentations with confidence, including: media interviews, webinar presentations, podcasts, video announcements, streamed events and more. Our team of media training experts are also backed by our sector experts, which gives our training programs a unique edge for Senior Managers and Executives in specialised appointments, departments, or industries. Investor Relations: With COVID-19 comes unpredictability and uncertainty. Organisations must remain agile in their communication with shareholders and strive to be appropriately transparent. Work with our experts to develop an action plan to improve investor and shareholder communication and confidence, including revised reporting arrangements and frameworks. Marketing: Using our proven framework to assess the political, economic, social, and technological (PEST) landscape, work with our team to evaluate, reshape and affirm your organisation's unique position and value proposition for today's and tomorrow's marketplace. Consider the 'new' behaviours, needs and wants of your customers and realign your marketing initiatives to ensure you are delivering results-driven campaigns, to the right people, at the right time using the most effective channels. All our services have been designed for face-to-face and remote delivery. COVID-19 Initial Diagnostic Review Package We recognise that some organisations may benefit from a baseline organisational assessment to help them better understand which key areas require focused support. Prominence is offering an initial COVID-19 Diagnostic Review Package where our dedicated team will collaborate with you and your team to benchmark your organisation's response across a broad range of areas including, but not limited to: strategic response and recovery planning workforce planning and restructuring communications health and well-being strategic partnerships supply chains.

SERVICE:
People, process and optimisation
INDUSTRY:
All sectors

People

Drawing on years of industry knowledge and experience, our COVID-19 Advisory team can support you to empower your leadership team, guide your organisation through workforce planning and to more broadly support you as you reshape and reform your organisation through the COVID-19 crisis and beyond. "As clients are trying to strike the difficult balance of keeping their employees safe and maintaining key business functions, they are requiring timely support and skills to navigate the uncertainty and complexity that COVID-19 continues to bring" Leanne Ryan, Managing Director of Prominence Consulting Our tailored COVID-19 People related services include: Leadership Development: Most organisations are experiencing unprecedented disruption and leaders need to be fully equipped with the required skills to lead their teams effectively. Through our tailored leadership development programs, we equip leaders in skills such as effective communication, understanding emotional intelligence, leading through change, building high performing teams, managing performance, holding difficult conversations and resolving conflict. Building Resilience: As organisations continue to make significant changes and routines have been disrupted, this can result in high levels of uncertainty amongst employees. Through focused coaching sessions, we can help individuals and teams reflect on their resilience and develop simple but effective strategies to help them cope through one of the most difficult periods our generation has ever encountered. Workforce Planning: As COVID-19 evolves in unpredictable ways, many organisations are faced with the continual challenge of realigning their resources with new business demands. Unfortunately for some organisations, this can result in the standing down of employees or even redundancies. Work with our specialists who will safely guide you through the entire process, from developing the strategy, planning the implementation and then undertaking the necessary workforce changes in a respectful way, and in compliance with employment legislation. Outplacement Services: How well you support employees faced with the difficult process of leaving an organisation is a test of the core values of the organisation's leaders. Departing an organisation without any support can be often traumatic and can have a wider impact on families. We provide support by coaching exiting employees through the process and providing practical guidance around employment options, preparing resumes, leveraging personal networks, interview techniques, upskilling and managing their personal wellbeing. Transition Sessions for Organisational Change: When organisations are undergoing change, employees often need support to help them transition from the 'old' to the 'new'. This progression includes stages such as celebrating and acknowledging the achievements of the past, focusing on the future, and engaging in new strategies around future growth. This forms a critical part of an organisation's culture and ensures employees are properly prepared to adapt and support the organisational changes required. A single session with a core leadership team or a tailored program of sessions can be conducted across your organisation with both small and large group sizes. Remote Working Techniques: Many organisations have had to introduce remote working policies to keep their workers safe and with this brings a new set of challenges. Prominence has practised remote working since its establishment in 2003, and as such offer coaching based on our proven techniques and systems. With a focus on best-practise video conferencing techniques and etiquettes, performance management, effective teamwork, confidentiality and information security, we support you in maintaining effective communication and collaboration both internally amongst teams, and externally amongst customers, partners and stakeholders. Workplace Health and Safety: Our recent 'COVID-19 Pulse Survey' revealed that the safety and wellbeing of employees, suppliers and key stakeholders was the number one priority for 58% of organisations. There are now new and evolving risks in relation to working from home, attending the workplace while COVID019 still exists in the community, and the mental health of employees. We can assist you in assessing these new risks, as well as developing and implementing effective controls to minimise them, whilst ensuring your organisation remains compliant with health and safety legislation. All our services have been designed for face-to-face and/or remote delivery. COVID-19 Initial Diagnostic Review Package We recognise that some organisations may benefit from a baseline organisational assessment to help them better understand which key areas require focused support. Prominence is offering an initial COVID-19 Diagnostic Review Package where our dedicated team will collaborate with you and your team to benchmark your organisation's response across a broad range of areas including, but not limited to: strategic response and recovery planning workforce planning and restructuring communications health and well-being strategic partnerships supply chains.

SERVICE:
Strategy and planning
INDUSTRY:
All sectors

Strategy, Planning and Risk Management

Drawing on years of expertise from across all our business sectors, our COVID-19 Advisory team are here to support you in stabilising the issues you are currently facing, to review your organisational health and to reshape your strategy and planning to ensure you are in the strongest recovery position possible following our COVID-19 Organisational Management Model. "The current pandemic is challenging Australia's public and private sectors in unprecedented ways, but recovery is on the horizon for organisations willing to review and reshape their position." Leanne Ryan, Managing Director of Prominence Consulting Our tailored COVID-19 Strategy, Planning and Risk Management services include: COVID-19 Impact Assessment: Taking you through our structured and comprehensive COVID-19 Impact Assessment process, you and your stakeholders can be confident that there are no 'blind spots', your short-term action plans are robust and every aspect of your organisation is considered. Recovery Planning: Over time a 'new normal' will emerge, restrictions will begin to ease, and activity levels will increase. Work with our expert team in establishing a clear pathway forward for your organisation, using our proven planning process, to ensure you are in the strongest recovery position during and post COVID-19. Strategic Reviews: Many aspects of your overarching business strategy may have been impacted and no longer be valid. Gain an independent review of your strategy and use this as an opportunity to reshape your approach. Governance and Risk Reviews: The pandemic has changed the risk profiles and operating structures within most organisations. As we progress through this year, there will be new, evolved and increasing risks (including cyber security) emerging. To ensure your organisation is not left exposed, our team of risk experts are here to support you in reviewing your governance and risk management arrangements. Strategic Projects: Some organisations have already identified key strategic projects which will assist them in the recovery and reform of their organisations. Developing these projects from concept to execution requires focused effort. Our specialist consultants can assist you in the review and/or full development of these strategic projects for optimal outcomes. COVID-19 Initial Diagnostic Review Package We recognise that some organisations may benefit from a baseline organisational assessment to help them better understand which key areas require focused support. Prominence is offering an initial COVID-19 Diagnostic Review Package where our dedicated team will collaborate with you and your team to benchmark your organisation's response across a broad range of areas including, but not limited to: strategic response and recovery planning workforce planning and restructuring communications health and well-being strategic partnerships supply chains.