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Case studies

From government to private clients, we’re shaping the future of many Australian organisations.

SERVICE:
Strategy and planning
INDUSTRY:
Health and Communities

Navigating complexity to chart the future direction of a childcare organisation

An increasing range of government legislation and regulation, labour force reform and significant changes to market demand and supply are key challenges faced by the childcare sector. This case study outlines how Prominence helped a provider develop a strategy to address a range of growth opportunities and performance challenges. Project background Our client provides a […]

SERVICE:
People, process and optimisation
INDUSTRY:
Health and Communities

Maturing internal service delivery through a Service Level Agreement

The delivery of asset maintenance services from a centralised hub to a network of healthcare facilities needs well defined and agreed governance arrangements to function efficiently. This case study describes how Prominence helped a client to mature its delivery model through the design of a Service Level Agreement. Project background  Our client was an internal […]

SERVICE:
People, process and optimisation
INDUSTRY:
Health and Communities

Redesigning corporate support for new clinical services and models of care

Lack of alignment between frontline service delivery and corporate support is a common problem organisations face after an amalgamation takes place. This case study demonstrates how Prominence helped a healthcare client tackle a comprehensive organisational design review four years post amalgamation. Project background Our client delivers healthcare services to rural and remote communities spread over […]

SERVICE:
People, process and optimisation
INDUSTRY:
Health and Communities

Using Lean thinking to target and achieve short term improvements in Patient Off Stretcher Time

How did Prominence help an Emergency Department with consistently poor transition time for patients arriving by ambulance to find and implement improvements in an 8 week timeframe? Project background Our client had over 250 emergency department presentations per day with 25% of these arriving by ambulance. The Hospital needed to identify short term ways of […]

SERVICE:
People, process and optimisation
INDUSTRY:
Health and Communities

Adapting business model and strategy to strengthen customer focus

How did Prominence help a government business unit that provides commercial services to the public and private sector to future-proof itself and adapt to the ever-changing needs and expectations of the community, stakeholders and customers? Project background Our client provides specialist training and advice to help business and industry respond to emergency situations. They required […]

SERVICE:
People, process and optimisation
INDUSTRY:
Health and Communities

Strengthening capacity and capability to meet new organisational challenges

Rapid increase in demand, work complexity and community expectations are common issues facing government agencies. These challenges can often result in workplace stress and failure to meet operational benchmarks. This case study demonstrates how Prominence helped one of its clients overcome these cultural, operational and environmental challenges. Project background Our client is part of the […]