SERVICES:
People, process and optimisation
INDUSTRY:
Health and Communities

Redesigning corporate support for new clinical services and models of care

Lack of alignment between frontline service delivery and corporate support is a common problem organisations face after an amalgamation takes place. This case study demonstrates how Prominence helped a healthcare client tackle a comprehensive organisational design review four years post amalgamation.
Project background
Our client delivers healthcare services to rural and remote communities spread over a large geographic region. They needed to understand the current state of their corporate services and support functions to identify gaps and insufficiencies. This created a foundation for the design of a support model that was better aligned to clinical service capability and models of care.
Our Approach
Prominence assembled a team of consultants with practical working knowledge of the client’s operating environment to undertake:
  • Engagement with 60+ clinical, non-clinical, executive and management personnel
  • Current and future state exploration and gap analysis using an organisational design framework
  • Collaborative and integrated development of future structure options
  • Analysis of location options for corporate functions
  • Assessment and advice on enabling functions and incoming ICT system implications on Corporate Services resourcing and role requirements
  • Implementation planning
The objectives were met by applying the following skills
  • Data analysis
  • Organisational review, design and restructure
  • Stakeholder engagement
  • Risk assessment
  • Cost analysis
  • Transition and change planning
Results
Working closely with our client’s Executive team, Prominence consultants delivered the following results:
  • Recommended corporate services organisation and reporting structure for each clinical service capability and model of care scenario
  • Cost analysis of recommended organisation structure
  • Detailed risk assessment
  • A phased implementation plan to provide a pragmatic and sustainable approach to change
  • Executive team ownership and confidence that the solution was robust and built to accommodate future change