People, process and optimisation

Managing Workplace Health and Safety risk with targeted training and capability building

The changing workforce profile of large government agencies is challenging the effectiveness of health and safety training and capability programs. This case study outlines how Prominence helped a client reshape a program for a high risk employee group to keep them safe and well at work.

Project background 

Our client, one of Queensland’s largest public sector employers, had identified an occupational group that sustained higher rates of workplace injury, claims and absenteeism due to injury compared to other groups. They required two risk prioritised training and capability programs to be developed. The target group was characterised by low literacy and a high representation of employees from non-English speaking backgrounds.

Our Approach

Prominence brought together a team of WHS and training experts with wide ranging industry experience, knowledge of adult learning principles and a passion to make a difference. The rigorous project methodology included:

  • Detailed training needs analysis for all roles in the target group
  • Gap analysis against existing training activities
  • Development of training program framework and training content to cater to audience needs
  • Design of Train the Trainer program including competency assessment for trainers
  • Delivery of training pilot and rollout
  • Training needs analysis for WHS advisors to increase strategic capability in the system
To deliver the training and capability program our consultants applied the following skills:
  • Training analysis, strategic advice and program development
  • WHS policy, risk assessment and prioritisation
  • Navigation of complex public sector environment with multiple levels of requirements and regulations
  • Facilitation
  • Stakeholder engagement
  • Project management

Two training programs including all materials and Train the Trainer programs were developed to create a consistent and measurable approach across the State. Prominence trainers then delivered the program to 2,600 employees across Queensland in 88 training sessions. During the project our team identified opportunities for continuous improvement in relation to WHS more broadly, contributing to the ongoing development of the client’s safety culture.